Support Center

How can we help you?

Get answers to your questions, browse our guides, and connect with our support team.

Contact Support

Have a specific question? Our team is ready to help.

Typical response time: 1-2 hours
[email protected]

Common Issues

Browser extension not working

Make sure the Focus Room extension is enabled in Chrome or Microsoft Edge. Try disabling and re-enabling it, or reinstall it from that browser's extension store.

Can't join a room

Check that the room code is correct and the session is active. The Focus Room extension must be installed in Chrome or Microsoft Edge on desktop.

Violations not showing

Check that participants have the extension active. It may take a few seconds for violations to appear in the feed.

Meeting link does not open

Check that the meeting URL is correct and reachable. If Focus Room blocks it during a session, add its domain to the room's whitelist.

Frequently Asked Questions

Getting Started

No. Participants join with a room code through the Focus Room extension for Chrome or Microsoft Edge on desktop.
Participants can use Focus Room in Chrome or Microsoft Edge on desktop. The extension monitors only the browser where the participant installed it and joined an active session.
The extension enforces the room's website rules only in the browser where it is installed, while the participant is in an active session. Participants can use another browser or device, or disable the extension.

Account & Billing

Go to Settings > Billing and click 'Cancel Subscription'. You'll retain access until the end of your billing period.
Contact us at [email protected] to request account deletion. We'll process your request within 30 days.
We accept all major credit cards through our secure payment processor. You can manage your payment methods in Settings > Billing.

Meeting links

Zoom account connections are not available yet. You can add a Zoom meeting URL when you create a room. See the meeting link guide.
Paste the meeting URL into the Meeting Link field when creating a room. Focus Room adds the meeting domain to that room's whitelist.

Technical Issues

Email us at [email protected] with a description of the issue, steps to reproduce, and any error messages you see. Screenshots are helpful!
Yes, we use industry-standard encryption (AES-256-GCM for sensitive data, HTTPS for all connections) and never sell or share your data. See our Privacy Policy for details.
We love hearing from users! Post feature requests and bug reports on our feedback board at https://focusroom.featurebase.app/, or use the Feedback link in your dashboard.

Still Need Help?

Can't find what you're looking for? Our team is here to help you with any questions or issues.